Privacy Policy / Terms and Conditions

Website Privacy, Cookies & SMS Communications Policy

 

PROTECTING YOUR PRIVACY

At HealthyDoc, we are 100% committed to protecting the privacy and security of our customers, patients, and website visitors. We appreciate and respect how important your privacy is.

If you have any questions about how we protect your privacy, please email us at info@healthydoc.com.

For the purposes of this Privacy Policy, the data controller — the company responsible for handling your personal information — is HealthyDoc Limited.

We collect, use, and process personal information to provide our products and services, manage appointments, fulfill orders, communicate with customers, and improve the overall customer experience.

How We Use Your Information

1. Your Name and Contact Details

We use your name, email address, telephone number, and mailing address to:

  • Process and deliver purchases.

  • Confirm and manage appointments.

  • Provide customer service and support.

  • Send important service-related communications.

  • Send promotional information about our products, services, news, and offers when you have provided the required consent.

2. Your Payment Information

We use your payment information to process transactions, issue refunds, and prevent or detect fraudulent activity.

Payments are processed through authorized payment service providers. HealthyDoc does not store your payment card's security or CVV code.

3. Your Contact History With Us

We may maintain records of communications with our customers to provide better customer service, respond to inquiries, resolve concerns, train authorized staff, and improve our services.

4. Your Purchase History and Saved Items

We collect information about products you purchase, items saved in your shopping cart, and previous transactions.

We use this information to:

  • Provide customer support.

  • Process returns and refunds.

  • Improve our products and services.

  • Understand customer preferences.

  • Provide personalized shopping experiences where permitted.

5. Your Responses to Competitions and Promotions

If you participate in competitions, giveaways, surveys, or promotional activities, we may collect information necessary to administer those activities.

Providing certain personal information is optional. However, declining to provide information required for a particular service or activity may prevent you from participating or completing a transaction.

6. Website Usage and Analytics

We may collect information about how visitors interact with our website, including pages viewed, products browsed, and website functionality.

We may also anonymize and aggregate information for purposes such as:

  • Website improvements.

  • IT system testing.

  • Research and data analysis.

  • Product and service development.

  • Customer experience improvements.

Aggregated information may be shared with third parties provided it does not identify individual customers.

SHARING YOUR INFORMATION

HealthyDoc does not sell your personal information, including your name, address, email address, telephone number, or payment details, to third parties.

We may share information with trusted service providers when necessary to operate our business and provide our services.

These may include:

  • Payment and fulfillment providers: Payment processors, warehouses, shipping companies, and delivery services.

  • Professional service providers: Website hosting providers, IT support, marketing agencies, and advertising partners.

  • Fraud prevention and legal authorities: Organizations involved in preventing fraud, complying with legal requirements, or protecting our business and customers.

  • Authorized third-party platforms: Services you choose to connect with HealthyDoc, including approved payment gateways and social media platforms.

  • Communication service providers: Authorized platforms that help us deliver email, appointment notifications, and SMS communications.

All service providers receiving personal information must handle it in accordance with applicable privacy and data protection requirements.

Mobile Information and SMS Privacy

No mobile information will be shared with third parties or affiliates for their own marketing or promotional purposes.

HealthyDoc will not sell, rent, or disclose mobile phone numbers or SMS consent information to third parties for their independent marketing activities.

Text messaging originator opt-in data and consent records will not be shared with third parties or affiliates for marketing or promotional purposes.

Information may be shared with authorized SMS service providers solely for delivering messages, managing consent, processing opt-out requests, and supporting our communication services.

MARKETING MESSAGES

With your permission, HealthyDoc may send marketing communications by email or SMS to keep you informed about our products, services, announcements, special offers, and promotions.

Marketing communications may include:

  • New product launches.

  • Wellness and longevity service announcements.

  • Promotional offers and discounts.

  • Product availability updates.

  • HealthyDoc news and events.

  • Educational information about our products and services.

You may stop receiving marketing communications at any time by:

  • Clicking the Unsubscribe link in a marketing email.

  • Updating your communication preferences through your account, where available.

  • Emailing info@healthydoc.com.

  • Replying STOP to marketing SMS messages received from HealthyDoc.

We will process your request and update your communication preferences.

Unsubscribing from marketing communications does not necessarily prevent you from receiving essential transactional or service-related communications, such as order confirmations or appointment information, through channels you have authorized.

SMS MESSAGING, CONSENT & OPT-OUT POLICY

1. SMS Communications From HealthyDoc

HealthyDoc may send SMS text messages to customers and patients using our designated business phone number:

HealthyDoc SMS Number: (310) 620-7944

SMS communications may include:

Transactional and Informational Messages

  • Appointment confirmations.

  • Appointment reminders.

  • Appointment scheduling and rescheduling updates.

  • Order confirmations and shipping notifications.

  • Customer service responses.

  • Important service-related updates.

Marketing and Promotional Messages

  • Special offers and promotional discounts.

  • Product launches and announcements.

  • Wellness and longevity service promotions.

  • HealthyDoc events and campaigns.

  • Information about new products and services.

Marketing SMS messages will only be sent to individuals who have provided the required express consent.

2. SMS Consent and Opt-In

By voluntarily providing your mobile phone number and expressly opting in to receive SMS communications from HealthyDoc, you authorize HealthyDoc to send text messages to the number you provided.

Consent may be obtained through:

  • Website registration forms.

  • Appointment booking forms.

  • Patient intake forms.

  • Customer inquiry forms.

  • Other documented opt-in methods.

HealthyDoc provides separate consent options for transactional or informational messages and marketing or promotional messages.

Consent to receive marketing SMS messages is optional and is not a condition of purchasing products, booking appointments, or receiving services.

Where required, consent may include authorization to receive recurring automated marketing text messages.

Providing a telephone number alone does not constitute consent to receive marketing SMS messages.

HealthyDoc will maintain appropriate records of SMS consent and communication preferences.

3. SMS Message Frequency

Message frequency varies depending on the nature of your interaction with HealthyDoc.

Transactional messages may be sent when necessary to confirm appointments, provide order updates, or respond to customer service requests.

Marketing message frequency may vary depending on current promotional campaigns and customer preferences.

4. Message and Data Rates

Message and data rates may apply to SMS messages sent or received, depending on your mobile carrier and service plan.

HealthyDoc is not responsible for charges imposed by your mobile service provider.

5. SMS Opt-Out Instructions

You may opt out of receiving SMS messages from HealthyDoc at any time.

To unsubscribe, reply STOP to any SMS message from (310) 620-7944.

After receiving your opt-out request, HealthyDoc may send a final confirmation message acknowledging your unsubscribe request.

You will no longer receive messages from the applicable SMS messaging program unless you provide new consent.

You may also request to stop receiving SMS communications by emailing info@healthydoc.com.

6. SMS Help and Support

For assistance with HealthyDoc SMS communications:

  • Reply HELP to an SMS message from HealthyDoc.

  • Email info@healthydoc.com.

  • Contact our business SMS number at (310) 620-7944.

Our customer support team will assist with questions regarding SMS messages, consent, and communication preferences.

7. SMS Privacy and Data Protection

HealthyDoc respects the privacy of individuals who provide their mobile phone numbers.

We collect and use mobile information only for legitimate business and communication purposes consistent with this Privacy Policy and applicable law.

We do not sell or share mobile phone numbers or SMS opt-in consent information with third parties or affiliates for their own marketing purposes.

Authorized communication service providers may process mobile information solely to facilitate HealthyDoc messaging services, subject to appropriate data protection obligations.

8. SMS Consent Withdrawal

You may withdraw your consent to SMS communications at any time.

Withdrawing consent will not affect the lawfulness of communications sent before your withdrawal.

If you later wish to resume SMS communications, you may provide new consent through an approved HealthyDoc opt-in method.

9. Patient Privacy and SMS Communications

HealthyDoc recognizes the importance of protecting patient confidentiality.

SMS communications relating to appointments or healthcare services will be handled in accordance with applicable privacy and healthcare regulations.

Sensitive medical information, including diagnoses, test results, and treatment details, will not be included in ordinary SMS marketing messages.

Where applicable, HealthyDoc will implement appropriate safeguards to protect patient information and comply with relevant healthcare privacy requirements.

10. SMS Policy Updates

HealthyDoc may update its SMS messaging practices and this policy as necessary to reflect changes in technology, services, business operations, or applicable regulations.

Material changes will be communicated through our website or other appropriate communication channels.

SEEING OUR ADVERTS ONLINE

HealthyDoc engages in online advertising to inform customers about our products, services, and promotions.

Like many companies, we may display advertisements on other websites, applications, and social media platforms.

We may use advertising technologies such as:

  • Cookies.

  • Tracking pixels.

  • Web beacons.

  • Advertising tags.

  • Mobile advertising identifiers.

  • Digital marketing networks.

Advertisements may be based on your interactions with our website, products viewed, previous purchases, or advertisements you have engaged with, subject to applicable privacy requirements and your consent preferences.

You may be able to manage certain advertising preferences through your browser, device, or advertising platform settings.

KEEPING YOUR INFORMATION

HealthyDoc retains personal information for as long as reasonably necessary to:

  • Maintain your account.

  • Provide requested products and services.

  • Process orders and refunds.

  • Manage appointments.

  • Respond to customer inquiries.

  • Meet legal and regulatory obligations.

  • Prevent fraud and unauthorized activity.

  • Resolve disputes.

  • Enforce our Terms and Conditions.

We may retain certain information after an account is closed when required by applicable law or for legitimate business purposes.

SMS consent records and communication preferences may be retained as necessary to demonstrate compliance with applicable messaging and privacy requirements.

Personal information will be securely managed and deleted or anonymized when it is no longer required, subject to applicable retention obligations.

YOUR RIGHTS

Depending on applicable privacy and data protection laws, you may have the following rights regarding your personal information:

  • Right to Be Informed: Understand how your personal information is collected and used.

  • Right of Access: Request access to the personal information we hold about you.

  • Right to Correction: Request correction of inaccurate or incomplete information.

  • Right to Deletion: Request deletion of personal information in certain circumstances.

  • Right to Restrict Processing: Request that we stop or limit certain uses of your information.

  • Right to Withdraw Consent: Withdraw consent for marketing communications and other consent-based processing.

  • Right to Data Portability: Request transfer of certain personal information to yourself or another provider, where applicable.

  • Right to Object: Object to certain processing activities, including direct marketing.

  • Right to Complain: Submit a complaint to the appropriate data protection authority.

For individuals in the United Kingdom, the relevant regulator is the Information Commissioner's Office (ICO).

To exercise any applicable rights, please contact info@healthydoc.com.

CHANGES TO HOW WE PROTECT YOUR PRIVACY

HealthyDoc may update this Privacy Policy periodically to reflect changes in our business practices, services, technology, or applicable privacy regulations.

When significant changes are made, we may notify customers through our website, email, or another appropriate communication channel.

We encourage visitors to review this page periodically to stay informed about how we protect personal information.

COOKIES

HealthyDoc uses cookies and similar technologies to improve website functionality, understand visitor behavior, remember preferences, and support advertising activities.

For more information, please review our Cookies Policy below.

COOKIES POLICY

Cookies are small text files stored on your device when you visit a website.

HealthyDoc uses cookies to improve the functionality and overall experience of our website.

We use four main categories of cookies:

1. Site Functionality Cookies

These cookies enable essential website features, including:

  • Website navigation.

  • Shopping cart functionality.

  • Checkout processes.

  • Account access.

  • Security features.

These cookies are necessary for certain website functions to operate correctly.

2. Site Analytics Cookies

Analytics cookies help us understand how visitors interact with our website.

We may use this information to:

  • Analyze website traffic.

  • Identify popular pages.

  • Improve website performance.

  • Enhance the customer shopping experience.

  • Resolve technical issues.

3. Customer Preference Cookies

Preference cookies allow our website to remember information such as:

  • Language preferences.

  • Location preferences.

  • Shopping preferences.

  • Previously selected settings.

These cookies help us provide a more personalized and convenient website experience.

4. Targeting and Advertising Cookies

Advertising cookies may be used to:

  • Display advertisements relevant to your interests.

  • Measure advertising campaign performance.

  • Limit repeated advertisements.

  • Understand engagement with promotional content.

Where required by applicable law, HealthyDoc will request your consent before placing non-essential cookies on your device.

Managing Cookies

You may manage, restrict, or delete cookies through your web browser settings.

Please note that disabling certain cookies may affect website functionality and limit your ability to use some features.

For additional information about cookies, visit:

https://ico.org.uk/for-organisations/guide-to-pecr/cookies-and-similar-technologies/

HOW TO CONTACT US

We welcome questions, concerns, and feedback regarding this Privacy Policy, our SMS messaging practices, or the handling of personal information.

Please contact us if you:

  • Have questions about this Privacy Policy.

  • Want to access or correct your personal information.

  • Wish to withdraw consent for marketing communications.

  • Want to unsubscribe from SMS messages.

  • Have concerns about how your information is being used.

  • Wish to exercise your applicable privacy rights.

HealthyDoc

Email: info@healthydoc.com

Business Phone / SMS: (310) 620-7944

Website: https://healthydoc.com

Our Customer Care team will be happy to assist you.